Seven key areas to focus on to increase profitability

Getting more of your ideal customers is key

Seven key areas to focus on to increase profitabilityJerry reached out to us because he wanted to get out of his business. The business, he said, was “too stressful,” and he “was tired of struggling.” During our discussions with Jerry, we discovered that while the business was doing several million dollars in sales, it was only marginally profitable. Jerry had to work extra…

How women can escape the Imposter Syndrome trap

Own your success, take your place at the table and power up your body language

How women can escape the Imposter Syndrome trapSandra was introduced to me as a highly successful business professional with exceptional leadership skills. She was being groomed for a top executive position and she sounded perfect for my favourite kind of coaching assignment: I love working with accomplished women who are looking to become even more effective. It should have come as a…

Five ways to get the most from supplier relationships

Your suppliers want you to succeed. When you're doing well, they’re more likely to succeed too

Five ways to get the most from supplier relationshipsThe relationships we have with suppliers are often critical to our success in business. But most business owners and managers don’t understand how to leverage those relationships for better results and increased profitability. Here are five ways to get the most from your suppliers: Invest in the relationship Your suppliers can make or break your…

The costs and benefits of letting your customer service slip

When we don’t care about clients, we create a culture of complacency that infects our whole organization

The costs and benefits of letting your customer service slipOne of my in-laws spent two hours on hold with an airline company last week after his travel agent had spent four hours on hold with the same company. When I asked him about the experience, he said he was happy he didn’t have to wait longer and said the person who answered the phone…

How to minimize headaches during cloud migration

Addressing the essential considerations that can trip up companies will ensure a smooth migration

How to minimize headaches during cloud migrationIt should be easy to migrate a web-based application from its in-house computing environment to a vendor-managed, cloud computing environment. While migration is not a high-risk, stress-inducing project, there are significant considerations for your cloud migration project plan. Addressing the essential considerations that can trip up companies will ensure you achieve a smooth migration to…

How to stop playing Whac-a-Mole with your information services

Band-aid fixes create a terrible work environment. This happens when IS is viewed simply as a cost

How to stop playing Whac-a-Mole with your information servicesIn too many organizations, the delivery of information services (IS) is best described as a giant, never-ending version of the Whac-a-Mole arcade game. If this situation describes your organization, it is time to take action. As a technology problem pops up, just like the mole in the game, someone in the IS group whacks it…

Want to sell your business? Here’s what you need to do

It could take a year to sell but if you’ve taken the time to prepare it can be much faster

Want to sell your business? Here’s what you need to doSelling your business can be exciting and scary. Often business owners aren’t sure what to expect. It typically takes much longer to sell a business than it does a house, up to a year in some cases. However, under the right conditions – when you’ve taken the time to prepare your business – the sale…

Is your business fishing in the right pond with the right bait?

Why are you in the business you’re in?

Is your business fishing in the right pond with the right bait?My sister Catherine loves fishing and, to be honest, she’s much better at it than I am. Catherine could catch 10 fish to my one because she knows what she’s doing. Before you even go fishing, you need to know why you’re going. Typically, people go fishing because they love fish and like spending time…

Helping small businesses succeed in the digital economy

Going digital is “kind of a life-or-death situation for small businesses”

Helping small businesses succeed in the digital economyA group of students led out of the University of Alberta School of Business is helping small businesses get ahead of the pandemic-induced warp-speed retail overhaul that is pushing customers online in droves. The students are at the heart of the new Digital Economy Program (DEP), a free initiative that sees a team of U of…

Three tips to get better results from your team this year

Setting goals gives us something to motivate and rally our team around

Three tips to get better results from your team this yearIf you’re burned out at the thought of another daunting year and trying to plan, you’re not alone. Trying to figure out what will happen and how it will affect your organization seems like a crapshoot. Yet many leaders who recognize that they need to change still fail to understand how to make the necessary…
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